The complexity of international finance takes on myriad forms – zillions of transactions, constant fluctuations in foreign currencies, stringent compliance regulations, rigorous customer confidentiality guidelines, the list goes on and on. The common denominator for all of this activity is the industry’s reliance on countless information technologies to address every facet of their businesses.
While data management has always been a key function in corporate IT, storing and tightly managing massive amounts of data has reached a critical level of importance with the industry’s strict compliance regulations. A prominent global investment company deploys NICE® Systems cloud-based technologies as part of their arsenal to stay compliant. The NICE application data, which resides in both a dedicated application pool and a mixed default pool, captures all customer support voice recordings from customer interactions. The data is stored based on a seven-year retention period on the firm’s EMC Centera storage platform.
With their data storage capacity approaching its limit, the firm urgently needed to scale their capacity, and identify and migrate the NICE data to a new Centera. The firm’s main challenges were how to identify the NICE data and determine whether it was expired or not, per the seven-year retention guideline. They did not have a list of the unexpired data, which meant there was no way of determining which data belonged to the NICE application or what its original retention period was.
Given the project’s complexity, the firm called upon Centera experts, Datagr8, to perform the Centera migration. Using our unique software DobiMiner, the Datagr8 team quickly performed an assessment on the two pools to:
Within a few days, DobiMiner achieved both of these tasks by extracting and interpreting the application-specific metadata, identifying which application owned the data, and determining each file’s retention period. DobiMiner also discovered that some of the data was stored with the wrong retention period, making it non-compliant, and the team addressed this before the start of the migration.
Upon completing the assessment and pre-migration tasks, the team quickly and successfully executed the migration to the new Centera. DobiMiner’s distinct ability to recognize an application’s data using a unique identifier in the C-Clip was the key factor. This enabled the team to identify the NICE data and migrate only that data to the new Centera despite not having a C-Clip list from the application.
Given the nature of their business and their need to be compliant, the firm was very pleased with Datagr8’s sense of urgency, attention to detail, and overall results. The Datagr8 team completed the challenging engagement in just four weeks time, and had helped them reestablish compliance and regain continuous access to their vital data.